RESOURCES

Design & Development

Perhaps the most important stage of any project, ISM will design/engineer plans that are quality conscience and economically feasible.  With your sketch, blueprint or CAD file, our team can develop prototype tooling & products.  In some cases, the prototype tooling can be designed into production tooling saving both time and money. 

Design and development inputs

Inputs relating to product requirements are determined and documented according to the Design and Development procedure. All inputs are reviewed for adequacy and completeness, and to resolve any ambiguous inputs. Inputs include:

• Functional and performance requirements
• Applicable statutory and regulatory requirements
• Where applicable, information derived from previous similar designs
• Other requirements essential for design and development

Design and development outputs

Outputs of design and development are documented according to the Design and Development Procedure. They are documented in a format that enables verification against the inputs, and are approved prior to release. Outputs:

• Meet the input requirements
• Provide appropriate information for purchasing, production and for service provision
• Contain or reference product acceptance criteria
• Specify the characteristics of the product that are essential for its safe and proper use.

Manufacturing

Starting with the purchasing process through our shop floor manufacturing, quality is priority.  A documented procedure is followed to ensure that purchased product conforms to the specified purchase requirements. The procedure outlines the extent of control required for suppliers. Suppliers are evaluated and selected based on their ability to supply product in accordance with requirements as outlined in the procedure. Criteria for selection, evaluation and re-evaluation are documented in the procedure. Records of the evaluation and any necessary actions are maintained as quality records.
ISM plans and carries out production and service provision under controlled conditions according to documented procedure. Controlled conditions include, as applicable:

• The availability of information that describes the characteristics of the product
• The availability of work instructions
• The use of suitable equipment
• The availability and use of monitoring and measuring devices
• The implementation of monitoring and measurement
• The implementation of release, delivery and post-delivery activities

Validation of processes for production and service provision

ISM validates any processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement. This includes any processes where deficiencies become apparent only after the product is in use or the service has been delivered. Validation demonstrates the ability of these processes to achieve planned results.
ISM has documented the process for validation including:

• Defined criteria for review and approval of the processes
• Approval of equipment and qualification of personnel
• Use of specific methods and procedures
• Requirements for records
• Revalidation

Identification and Traceability

ISM identifies the product throughout product realization according to the Identification and Traceability procedure. Product is identified with respect to monitoring and measurement requirements.

Controls and records the unique identification of the product where ever traceability is a specified requirement

Customer Property

ISM exercises care with customer property while it is under the organization's control or being used. A procedure outlines the Identification, verification, protection and safeguarding of customer property provided for use. If any customer property is lost, damaged or otherwise found to be unsuitable for use, this is reported to the customer and records maintained.

Preservation of Product

ISM preserves the conformity of product during internal processing and delivery to the intended destination per procedure. This preservation includes identification, handling, packaging, storage and protection. Preservation also applies to the constituent parts of a product.

Continual Improvement

ISM continually improves the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.